Last updated: April 30, 2026
Subscription fees
- 14-day free trial on all paid plans — cancel inside the trial and we never charge.
- Monthly plans: charges are non-refundable, but you can cancel any time and you keep access until the end of the paid period.
- Annual plans: if you cancel within the first 30 days, we refund the unused portion. After that we keep the remainder of the term, except where consumer-protection law (e.g. EU distance-selling rules, Tüketici Kanunu) requires otherwise.
Add-on services
- Domain registrations: non-refundable once registered — the registrar charges us up-front.
- AI credit top-ups: non-refundable once spent. Unused credits expire 12 months after purchase.
- Custom development / migration: billed up front; cancel before kick-off for a 95% refund (5% covers scoping work).
Storefront transactions (your customers)
Refunds your customers ask for are governed by your own store’s policy — we don’t set that, you do. Operate a clear, jurisdiction-compliant policy and link it from your storefront. We process refunds the operator initiates within 1 business day; the chargeback window is determined by the card network.
Refused or chargeback transactions
If a customer files a chargeback, the platform commission for that transaction is reversed. The processing fee charged by Stripe / Iyzico may be retained by them per their terms.
How to request a refund
Email billing@usenuvi.com from the email on your account with the invoice number. We respond within 5 business days.